Senior Solution Consultant

Talkdesk; Austin (TX); On-site; USD 123,000 - 205,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Uncapped Paid Time Off

Job summary

Talkdesk is seeking a Senior Solutions Consultant based in Austin, Texas. In this role, you will lead the implementation of CXA and CCaaS solutions, providing strategic guidance and support. The ideal candidate will have a Bachelor's degree in a technical field, strong programming skills, and at least 3 years of experience in a consulting role. Talkdesk offers a competitive pay range of $123,000 - $205,000, along with comprehensive benefits including health insurance and an uncapped paid time off program.

Qualifications

• 3+ years in Professional Services, Consulting, or IT/Software Development with a focus on AI or automation solutions.
• Experience working with webhooks and SDKs to build integrations.
• Mature demeanor and meticulous attention to detail.

Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with customers.
• Provide hands-on support during product implementation.
• Collaborate with teams to address feature requests and deliver updates.
• Act as a trusted advisor to stakeholders.

Skills

Programming skills in JavaScript, Python, or TypeScript

Experience with REST APIs

Consultative communication skills

Ability to work cross-functionally

Fluency in English

Education

Bachelor's degree in a technical field

Tools

CRM systems (Salesforce, Zendesk)

Diagram flowchart software (Visio, Lucid Chart)

Job description

As a Senior Solutions Consultant within Talkdesk's Professional Services (PS) organization, you will provide a white‑glove experience and drive the implementation of cutting‑edge CXA and CCaaS solutions that align with strategic objectives and support excellence at every stage of the Customer Journey.

Primary Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.
• Provide guidance and hands‑on support to internal teams, external partners, and customers during the implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.
• Drive post‑implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.
• Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.
• Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.
• Act as a trusted advisor to stakeholders, building relationships with executives and providing long‑term guidance on CXA strategy and success.

Requirements

• Bachelor's degree in a technical field or significant professional experience in a technical role.
• 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment.
• Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.
• Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems.
• Working knowledge around foundation models, RAG, LLM orchestration, and AI toolchains.
• A consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels.
• Mature demeanor, positive attitude, and discretion and sensitivity when interacting with clients.
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail.
• Highly organized self‑starter that seeks challenging opportunities.
• Ability to work cross‑functionally in a fast‑paced environment.
• Fluency in written and spoken English.

Nice‑to‑haves

• Fluency in written and spoken Portuguese, Spanish, French, or German.
• Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.
• Familiarity with CRM systems (Salesforce, Zendesk, and other) and/or Contact Center Solutions.
• Experience with diagram flowchart software, such as Visio or Lucid Chart.

Pay Range (OTE Pay)

$123,000 - $205,000

Other Types of Pay

Eligible for long‑term incentives in the form of equity and short‑term incentives such as bonus or commission, based on level and role.

Benefits

• Health Insurance: Medical, Dental, Vision, Life, and Disability Insurance; Employee Assistance Program (EAP).
• Retirement: 401(k) plan.
• Paid Time Off: Uncapped paid time off program (subject to manager approval).
• Paid Holidays: 14 paid holidays each year.
• Paid Sick Leave: Uncapped paid time off, subject to manager approval.

EEO Statement

We will hire, promote, and work with all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.