Senior Partner Solutions Engineer - Americas (CCaaS/CXA)

Talkdesk; Houston (TX); Hybrid; USD 205,000 - 245,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disability Insurance

401(k) plan

Uncapped paid time off

14 paid holidays

Uncapped paid sick leave

Job summary

Talkdesk is seeking a Sr. Partner Solutions Engineer based in Houston, Texas. This role is pivotal in driving partner enablement and technical leadership across various regions, including the US and Canada. The ideal candidate will have over 12 years of experience in the CCaaS sector, strong knowledge in telephony protocols, and applied AI technologies. The role offers a salary range of $205,000 to $245,000 with uncapped paid time off and health insurance benefits.

Qualifications

• 12+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in CCaaS/CXA sector.
• Solid experience working with TSB/TSD, Service Providers, and National Partners.
• Proven ability to lead complex technical engagements.

Responsibilities

• Design and execute comprehensive enablement plans for partner Solutions Architects and Sales Engineers.
• Provide technical oversight and guidance to Partner sales teams.
• Act as the communication channel to Talkdesk Product Management and Engineering teams.

Skills

Technical leadership

Communication

Telephony & Protocol Knowledge

Applied AI Expertise

Channel Background

Education

Bachelor's degree in Engineering, Computer Science, MIS or equivalent

Job description

Talkdesk is seeking a Sr. Partner Solutions Engineer based in Houston, Texas. This role is pivotal in driving partner enablement and technical leadership across various regions, including the US and Canada. The ideal candidate will have over 12 years of experience in the CCaaS sector, strong knowledge in telephony protocols, and applied AI technologies. The role offers a salary range of $205,000 to $245,000 with uncapped paid time off and health insurance benefits.