Senior CX Research Lead — AI-Powered Insights & Adoption

Pfizer; Lake Forest (IL); Hybrid; USD 124,000 - 207,000; Full time

Job summary

Pfizer is seeking a Sr. Manager, CX Research within the CX Research department to lead moderately complex qualitative and quantitative studies, UX experiments, and AI-enhanced research in a fast-paced, agile environment.

The role drives cross-functional collaboration, translates colleague insights into product recommendations, and mentors junior researchers. The position requires hands-on execution, strong statistical foundations, and experience applying behavioral science to frame research

Qualifications

• Hands-on execution of qualitative studies and experiments.
• Experience with AI-enabled research tools.
• Ability to design sampling, instruments, and analysis.
• Strong statistical methods in behavioral data.
• Ethical and responsible AI use in research.

Responsibilities

• Design, execute, and analyze qualitative and quantitative studies end to end, including sampling and instrumentation.
• Frame research questions using behavioral science frameworks to surface insights for product directions.
• Translate findings into actionable insights for product design and roadmaps.
• Integrate AI into research workflows and assess prototype success.
• Collaborate with product managers to prioritize features based on user impact and KPIs.
• Manage multiple research projects in a fast-paced environment.
• Mentor junior researchers and promote best practices.
• Advocate for customer-centric solutions and build senior stakeholder relationships.
• Set standards for ethical and responsible AI use in research.

Skills

Qualitative research

Quantitative research

Usability testing

Behavioral science

Statistical analysis

AI in research

Stakeholder management

Cross-functional leadership

Experimental design

Python/R analysis

Education

Bachelor's or Master’s in a relevant field

Tools

UserZoom

Qualtrics

SPSS

Medallia

Python/R

Job description

Pfizer is seeking a Sr. Manager, CX Research within the CX Research department to lead moderately complex qualitative and quantitative studies, UX experiments, and AI-enhanced research in a fast-paced, agile environment.

The role drives cross-functional collaboration, translates colleague insights into product recommendations, and mentors junior researchers. The position requires hands-on execution, strong statistical foundations, and experience applying behavioral science to frame research