Senior CX Research Lead, AI-Driven Insights

Pfizer; Tampa (FL); Hybride; USD 112 000 - 187 000; Plein temps

Avantages offerts par ce poste

Relocation assistance

Comprehensive benefits

Résumé du poste

Pfizer is seeking a Sr. Manager, CX Research to shape colleague-centric product development within Pfizer Digital & Technology.

You will design and lead qualitative and quantitative studies, translate findings into actionable product recommendations, and apply behavioral science to improve adoption of AI tools. This hands-on role requires independent study design, collaboration with product managers, and mentoring junior researchers.

Qualifications

• Bachelor's or Master's in Human‑Centered Design, Psychology, Market Research, or related field.
• 7+ years with Bachelor's or 5+ years with Master's in CX/UX/product research, including hands-on delivery of studies.
• Proficiency in qualitative research, experimentation, and usability methods, with applied statistics including experimental design, power analysis, and significance testing.
• Hands-on researcher able to plan, field, and analyze studies independently using Python or R, UserZoom, Qualtrics, SPSS, Medallia as needed.
• Experience integrating AI into research workflows, using AI-driven tools including synthetic personas and digital twins to accelerate insights.
• Ability to identify research questions and build research-driven strategies and roadmaps from framing through execution.
• Comfortable managing multiple priorities in an agile environment.
• Ability to synthesize complex data into compelling narratives with clear data visualization.

Responsabilités

• Design, execute, and analyze qualitative and quantitative studies end to end without relying on external vendors.
• Apply behavioral science frameworks to frame research questions and surface adoption barriers.
• Translate findings into actionable insights for product design and change management campaigns.
• Integrate AI into research workflows to accelerate study design, data collection, and analysis.
• Collaborate with product managers to prioritize features based on user impact and KPIs.
• Manage multiple research projects in a fast-paced environment and mentor junior researchers.
• Advocate for customer-centric solutions within engineering and build strong relationships with senior stakeholders.
• Stay current on emerging AI methods and apply them responsibly in research.

Connaissances

Qualitative research

Experimentation

Usability testing

Behavioral science

AI in research

Cross-functional collaboration

Project management

Mentoring

Stakeholder engagement

Ethical AI

Formation

Bachelor's or Master's in relevant field

Quantitative background

Outils

Python

R

UserZoom

Qualtrics

SPSS

Medallia

Description du poste

Pfizer is seeking a Sr. Manager, CX Research to shape colleague-centric product development within Pfizer Digital & Technology.

You will design and lead qualitative and quantitative studies, translate findings into actionable product recommendations, and apply behavioral science to improve adoption of AI tools. This hands-on role requires independent study design, collaboration with product managers, and mentoring junior researchers.