Senior CX Research Lead | AI-Driven Insights

Pfizer; Bothell (WA); Hybrid; USD 124,000 - 207,000; Full time

Job summary

Pfizer seeks a Sr. Manager, CX Research to lead qualitative and quantitative studies shaping colleague-centric product development within Pfizer Digital & Technology.

You will design, execute, and analyze research end-to-end, driving actionable insights for product design and change management across a fast-paced portfolio. You will apply behavioral science, integrate AI into workflows, and collaborate with product managers to prioritize features based on KPIs, while mentoring junior researchers

Qualifications

• Bachelors or Masters in Human-Centered Design, Psychology, Market Research, or related field.
• 7+ years with a Bachelors or 5+ years with a Masters in CX/UX/product research with hands-on delivery.
• Proficient in qualitative research, experimentation, usability methods, and applied statistics.
• Hands-on ability to plan, field, and analyze studies using Python/R and tools like UserZoom, Qualtrics, SPSS, Medallia.
• Experience integrating AI into research workflows and evaluating AI prototypes.
• Ability to translate findings into actionable product insights and strategies.
• Comfortable in fast-paced, agile product environments with multiple priorities.

Responsibilities

• Personally design, execute, and analyze qualitative and quantitative studies end-to-end, without external vendors.
• Apply behavioral science frameworks to frame questions and surface adoption insights.
• Translate findings into actionable product design insights and change-management roadmaps.
• Integrate AI into research workflows to accelerate design, data collection, and analysis.
• Collaborate with product managers to prioritize features based on user impact and KPIs.
• Balance multiple projects in a fast-paced environment and mentor junior researchers.
• Advocate for customer-centric solutions and build relationships with senior stakeholders.
• Stay current on AI methods and tools and bring new approaches into the team.

Skills

Qualitative research

Quantitative research

Experimentation

Usability testing

Python

R

AI in research

Stakeholder management

Education

Bachelors or Masters in Human-Centered Design, Psychology, Market Research

Tools

Python

R

UserZoom

Qualtrics

SPSS

Medallia

Job description

Pfizer seeks a Sr. Manager, CX Research to lead qualitative and quantitative studies shaping colleague-centric product development within Pfizer Digital & Technology.

You will design, execute, and analyze research end-to-end, driving actionable insights for product design and change management across a fast-paced portfolio. You will apply behavioral science, integrate AI into workflows, and collaborate with product managers to prioritize features based on KPIs, while mentoring junior researchers