Senior CX Research Lead: AI-Driven Insights

Pfizer; New York (NY); On-site; USD 124,000 - 207,000; Full time

Benefits offered by this job

401(k) with company match

Paid vacation

Health benefits

Paid leave

Job summary

Pfizer is seeking a Sr. Manager, CX Research to lead qualitative and quantitative studies, translating insights into product improvements within Pfizer Digital & Technology. The role requires hands-on execution, collaboration with product teams, and advancing research with AI tools to speed insights.

Experience in CX/UX research, strong statistical skills, and ability to manage multiple projects in a fast-paced, agile environment are essential. Salary and benefits reflect U.S. market norms.

Qualifications

• Bachelor’s degree or Master’s in Human-Centered Design, Psychology, Market Research, or related field; strong quantitative background.
• 7+ years with Bachelor’s or 5+ years with Master’s in CX/UX/product research; hands-on execution of studies.
• Proficiency in qualitative research, experimentation, and usability methods; strong applied statistics.
• Experience integrating AI into research workflows and working without external vendors.

Responsibilities

• Design, execute, and analyze qualitative and quantitative studies end-to-end.
• Translate findings into actionable product insights for design and development.
• Integrate AI into research workflows to accelerate study design, data collection, and synthesis.
• Collaborate with product managers to prioritize features based on KPIs and user impact.

Skills

Qualitative research

Quantitative research

Experimentation

Usability testing

Stakeholder management

Education

Bachelor’s degree in HCD/Psychology/Market Research

Master’s degree preferred

Tools

Python

R

Qualtrics

SPSS

UserZoom

Medallia

Job description

Pfizer is seeking a Sr. Manager, CX Research to lead qualitative and quantitative studies, translating insights into product improvements within Pfizer Digital & Technology. The role requires hands-on execution, collaboration with product teams, and advancing research with AI tools to speed insights.

Experience in CX/UX research, strong statistical skills, and ability to manage multiple projects in a fast-paced, agile environment are essential. Salary and benefits reflect U.S. market norms.