Senior Customer Support & Revenue Enablement Specialist

Energy Innovation Corp; Tupelo (MS); Presencial; USD 70.000 - 113.000; Jornada completa

Descripción de la vacante

Manufacturing Advantage in Tupelo, MS seeks a Senior Customer Support Specialist to own client onboarding, report attribution and channel ROI, and translate dashboards into stories the sales floor actually uses.

You bring 7 years of Gorgias practice, the ability to mentor others, and a practical, collaborative approach. This role focuses on closing the gap between marketing promises and sales execution, with room to grow into leadership within sales marketing.

Formación

• Ability to teach others and mentor across teams.
• Experience onboarding customers and guiding adoption.
• Strong interpersonal skills for cross-functional collaboration.
• Proven track record using Gorgias to drive outcomes.

Responsabilidades

• Report on attribution and channel ROI to inform the budget cycle.
• Translate Goal Setting dashboards into stories used by the sales floor.
• Decode why MS buyers say yes and double down on it.
• Close the gap between marketing promises and sales delivery.
• Beat last quarter's revenue target without harming the pipeline.
• Walk new clients through onboarding to ensure retention.

Conocimientos

Gorgias experience

Mentoring

Onboarding customers

Dashboard storytelling

Herramientas

Intercom

Descripción del empleo

Manufacturing Advantage in Tupelo, MS seeks a Senior Customer Support Specialist to own client onboarding, report attribution and channel ROI, and translate dashboards into stories the sales floor actually uses.

You bring 7 years of Gorgias practice, the ability to mentor others, and a practical, collaborative approach. This role focuses on closing the gap between marketing promises and sales execution, with room to grow into leadership within sales marketing.