Customer Support Specialist

Energy Innovation Corp; Tupelo (MS); On-site; USD 70,000 - 113,000; Full time

Job summary

Manufacturing Advantage in Tupelo, MS seeks a Senior Customer Support Specialist to own client onboarding, report attribution and channel ROI, and translate dashboards into stories the sales floor actually uses.

You bring 7 years of Gorgias practice, the ability to mentor others, and a practical, collaborative approach. This role focuses on closing the gap between marketing promises and sales execution, with room to grow into leadership within sales marketing.

Qualifications

• Ability to teach others and mentor across teams.
• Experience onboarding customers and guiding adoption.
• Strong interpersonal skills for cross-functional collaboration.
• Proven track record using Gorgias to drive outcomes.

Responsibilities

• Report on attribution and channel ROI to inform the budget cycle.
• Translate Goal Setting dashboards into stories used by the sales floor.
• Decode why MS buyers say yes and double down on it.
• Close the gap between marketing promises and sales delivery.
• Beat last quarter's revenue target without harming the pipeline.
• Walk new clients through onboarding to ensure retention.

Skills

Gorgias experience

Mentoring

Onboarding customers

Dashboard storytelling

Tools

Intercom

Job description

This senior Customer Support Specialist role exists because Manufacturing Advantage is done leaving Tupelo revenue on the table. The Tupelo role is less about the $70,000 - $113,000 and more about what 7 years of Gorgias lets you own at Manufacturing Advantage.

Key Responsibilities

• Report on attribution and channel ROI to inform the $70,000 - $113,000 budget cycle
• Translate Goal Setting dashboards into stories the sales floor actually uses
• Decode why MS buyers say yes and double down on it
• Close the gap between what marketing promises and sales delivers
• Beat last quarter's $70,000 - $113,000 number without burning the pipeline
• Walk new sales marketing clients through onboarding so they stick around

What You'll Bring

• Demonstrated ability to teach what you know to someone greener
• 6 years that taught you which corners can be cut
• The patience to mentor without taking over the keyboard
• 7 years of Gorgias práctica, plus a hunger for what's next

Manufacturing Advantage is a no-ego Tupelo, MS studio where Intercom gets treated with the seriousness most companies reserve for marketing. Collaboration over heroics is our default, and we'd rather win as a group than burn anyone out.

This position offers $70,000 - $113,000, comprehensive benefits, and genuine room to advance into leadership within sales marketing.

Re-confirmed open this morning, the senior seat at Manufacturing Advantage stays available.