Senior Customer Success Manager — 24/7 Support & Growth

Grote Industries, Inc.; Madison (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

Grote Industries, Inc. is seeking a Customer Success Manager to oversee customer interactions for our growing Grote Networks unit. This role is pivotal in creating a high-performing support team and redefining exceptional customer experience in connected technology.

The ideal candidate will have a proactive mindset and a bachelor’s degree in engineering or marketing, with at least ten years in customer service and five in management. Responsibilities include leading support activities and guiding new customers for successful adoption.

Qualifications

• Minimum of 10 years of professional customer service experience.
• 5 years of experience in management positions.
• Experience in the commercial semi-trailer industry is a plus.

Responsibilities

• Oversee day-to-day customer interactions for Grote Networks.
• Lead all customer support activities.
• Guide new customers through setup and training.

Skills

Customer service expertise

Problem-solving

Technical troubleshooting

Proactive thinking

Education

Bachelor's degree in engineering, marketing, or related area

Job description

Grote Industries, Inc. is seeking a Customer Success Manager to oversee customer interactions for our growing Grote Networks unit. This role is pivotal in creating a high-performing support team and redefining exceptional customer experience in connected technology.

The ideal candidate will have a proactive mindset and a bachelor’s degree in engineering or marketing, with at least ten years in customer service and five in management. Responsibilities include leading support activities and guiding new customers for successful adoption.