Senior Customer Support Lead: Value-Selling & Growth Coach

Energy Innovation Corp; Concord (NC); On-site; USD 86,000 - 126,000; Full time

Job summary

Investment Strategies Group in Concord, NC is seeking a senior Customer Support Specialist who can translate data into actionable insights and coach a growing team. The role emphasizes value selling and market-facing collaboration to drive predictable outcomes.

With 6+ years in a related role, you will own the customer experience, mentor peers, and help secure referrals while maintaining a strong customer-focused approach.

Qualifications

• 7+ years operating in a similar Customer Support Specialist role.
• Comfort interpreting data and translating findings into clear recommendations.
• A collaborative mindset and genuine enthusiasm for teamwork.
• Customer-focused outlook with strong interpersonal skills.
• Demonstrated knack for making the team-oriented feel manageable.

Responsibilities

• Coach the Customer Support Specialist team from discounting to value selling.
• Hands-on ownership of social media calendars and community engagement.
• Chase down warm referrals before competitors in Concord get the call.
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands.
• Set the weekly cadence that keeps Investment Strategies Group reps accountable.

Skills

Data interpretation

7+ years experience

Collaborative mindset

Customer-focused

Team leadership

Job description

Investment Strategies Group in Concord, NC is seeking a senior Customer Support Specialist who can translate data into actionable insights and coach a growing team. The role emphasizes value selling and market-facing collaboration to drive predictable outcomes.

With 6+ years in a related role, you will own the customer experience, mentor peers, and help secure referrals while maintaining a strong customer-focused approach.