Senior Customer Support & Reservations Specialist

Enterprise Mobility; Jacksonville (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo brands and is hiring a Customer Assistance Representative Sr. The CAR Sr will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction at home city branches or airport locations.

Opening at Jacksonville, FL, this full-time role offers a starting rate of $18 per hour.

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum of 2 years experience in customer service or sales in retail, guest services, or administrative support.
• Must have 12 consecutive months of work/organizational experience.
• Basic level experience with PC and Microsoft Office products.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions on driving record in the past 5 years.
• Must be able to read, write, speak, and understand English.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Market the company while picking up customers and/or dropping off customers in a safe and courteous manner.
• Understand and communicate rental terms and vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other equipment.
• Notify Management of any known vehicle problems and any required maintenance.
• Clean vehicle interior and exterior by hand or washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties as assigned.

Skills

Customer service

Sales

Administrative support

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo brands and is hiring a Customer Assistance Representative Sr. The CAR Sr will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction at home city branches or airport locations.

Opening at Jacksonville, FL, this full-time role offers a starting rate of $18 per hour.