Senior Customer Care & Reservations Specialist

Enterprise Mobility; Michigan; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Training and development

Job summary

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands, is hiring a Customer Assistance Representative Sr (CAR Sr) in Clinton Township, MI. The role provides top‑tier customer service for internal and external customers, with training to support rental back‑ups, service delivery, and back‑office admin tasks.

The position pays $18 per hour and includes benefits such as PTO, employee discount, retirement plan, and development opportunities.

Qualifications

• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Valid driver\'s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions in the past 5 years.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions—and provide information and resolution.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Process returns, check-ins and exit kiosk transactions.
• Market the company while picking up customers and dropping off customers safely and courteously.
• Explain rental terms, vehicle features and services.
• Notify Management of any vehicle problems or maintenance needs.
• Perform administrative and basic accounting tasks as required.

Skills

Customer service

Sales experience

Administrative support

Communication skills

Education

High School Diploma or GED

Job description

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands, is hiring a Customer Assistance Representative Sr (CAR Sr) in Clinton Township, MI. The role provides top‑tier customer service for internal and external customers, with training to support rental back‑ups, service delivery, and back‑office admin tasks.

The position pays $18 per hour and includes benefits such as PTO, employee discount, retirement plan, and development opportunities.