Senior Customer Assistance Rep - In-Person & Phone Support

Enterprise; Florissant (MO); Sur place; USD 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Pre

Life Insurance

Training and development

Résumé du poste

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) to deliver high-level service to internal and external customers across rental locations, including in-home city branches or airport sites. You will handle reservations, inquiries and billing support while promoting the company’s offerings and ensuring customer satisfaction.

The role features a 47-hour workweek with a starting wage of $19.05 per hour.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or GED equivalent required.
• Must have at least 1 year prior customer service retail or administrative support experience.
• Must have a valid drivers license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.

Responsabilités

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job‑related duties as assigned

Connaissances

Customer service

Retail experience

Administrative support

Phone etiquette

Formation

High school diploma or GED

Description du poste

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) to deliver high-level service to internal and external customers across rental locations, including in-home city branches or airport sites. You will handle reservations, inquiries and billing support while promoting the company’s offerings and ensuring customer satisfaction.

The role features a 47-hour workweek with a starting wage of $19.05 per hour.