Senior Customer Care Associate - In-Branch & Phone Support

Enterprise Mobility; Spartanburg (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits

Life Insurance

Training and development

Job summary

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo brands and seeks a Customer Assistance Representative Sr (CAR Sr) in Greer, SC. The role focuses on high-level customer service for internal and external customers, with on-site training and hands-on experience in rental back-up, service, and administrative support in home city branches or airport locations.

Starting rate is $18/hour for a 40-hour week.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High school diploma or GED required.
• Some college preferred.

Responsibilities

• Take incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Market the company while picking up customers or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Explain rental terms, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties as assigned.

Skills

Customer service

Administrative tasks

Communication

Multitasking

Education

High school diploma or GED

Some college preferred

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo brands and seeks a Customer Assistance Representative Sr (CAR Sr) in Greer, SC. The role focuses on high-level customer service for internal and external customers, with on-site training and hands-on experience in rental back-up, service, and administrative support in home city branches or airport locations.

Starting rate is $18/hour for a 40-hour week.