Client Success & Growth Specialist

CFO Trane U.S. Inc.-CFO; Wilkes-Barre (Luzerne County); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401K match

Job summary

Trane Technologies is seeking an Account Manager to drive customer satisfaction, retention and growth within an assigned portfolio. The role involves developing account strategies, service delivery plans and budgets, plus on-site visits to ensure proper execution and identify opportunities.

Responsibilities include coordinating with service resources, handling proposals, and reviewing account performance. Strong communication and MS Office/Salesforce skills are essential, with occasional

Qualifications

• Customer service experience is a plus and growth into sales.
• Ability to handle high-stress situations.
• Clear communication in person, by phone and in writing.
• Proficient with telephone, computer and office equipment.
• Strong MS Office skills, especially Excel and Word, plus Salesforce exposure.
• Valid driver's license and reliable transportation.
• Willing to work extended hours when required.

Responsibilities

• Responsible for customer satisfaction, retention, and growth for assigned portfolio.
• Drives the account management process for the portfolio including profiles, strategies, service delivery plan and budget planning.
• Respond to customer inquiries within 24 hours.
• Visit customers’ sites to ensure work is executed properly and identify sales opportunities.
• Coordinate with Service Resource Coordinators to align technicians, parts, and schedules.
• Review financial performance of accounts and propose correction plans.
• Provide weekly activity plan to Client Service Team Leader and participate in trainings.

Skills

Customer service

High-stress handling

Communication

Office equipment usage

Mathematical aptitude

Time management

Tools

Salesforce

Excel

Word

Job description

Trane Technologies is seeking an Account Manager to drive customer satisfaction, retention and growth within an assigned portfolio. The role involves developing account strategies, service delivery plans and budgets, plus on-site visits to ensure proper execution and identify opportunities.

Responsibilities include coordinating with service resources, handling proposals, and reviewing account performance. Strong communication and MS Office/Salesforce skills are essential, with occasional