Client Success & Growth Specialist

Trane Technologies; Wilkes-Barre (Luzerne County); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in the United States is seeking an Account Manager to drive satisfaction, retention, and growth for an assigned portfolio. You will lead the account management process, develop customer profiles, strategies, service delivery plans and budgets, and respond to inquiries within 24 hours.

Visit customer sites, coordinate with Service Resources, propose T&M and quoted jobs, manage accounts receivable, follow up on leads, and support renewal activities.

Qualifications

• Customer service experience is a plus.
• Ability to handle high-stress situations and communicate effectively.
• Proficiency with telephone, email, and office equipment; Salesforce exposure.

Responsibilities

• Manage assigned portfolio to drive customer satisfaction, retention and growth.
• Lead account management processes including profiles, strategies, service delivery plans and budgets.
• Respond to customer inquiries within 24 hours.
• Visit customer sites to ensure work is executed properly and identify sales opportunities.
• Coordinate with Service Resource Coordinators to align schedules and parts.
• Develop proposals for T&M and quoted jobs and present them to customers.
• Manage Accounts Receivable communications and follow-ups.
• Support renewal activities and monitor monthly financial performance.

Skills

Customer service

Salesforce

Microsoft Excel

Microsoft Word

Communication

Driver’s license

Time management

Tools

Salesforce

Excel

Word

Job description

Trane Technologies in the United States is seeking an Account Manager to drive satisfaction, retention, and growth for an assigned portfolio. You will lead the account management process, develop customer profiles, strategies, service delivery plans and budgets, and respond to inquiries within 24 hours.

Visit customer sites, coordinate with Service Resources, propose T&M and quoted jobs, manage accounts receivable, follow up on leads, and support renewal activities.