Partner Success Architect - Education Tech (Remote)

Pearson; United States; Remote; USD 80.000 - 95.000; Vollzeit

Benefits dieser Stelle

Remote-first flexibility

Competitive compensation and benefits

Education reimbursement

Wellness resources

Zusammenfassung

Pearson is seeking a Specialist, Customer Success to own a portfolio of midsize and large school district accounts within the PALS suite. You will drive adoption, value, and long‑term retention by building strong relationships and proactive risk management.

You will partner with cross‑functional teams to deliver a seamless customer journey, leveraging data to inform reviews and scale successful practices across Pearson’s educational portfolio.

Qualifikationen

• Experience using formative or interim assessments to influence student outcomes at district level.
• Ability to nurture customer relationships and drive product adoption.
• Strong communication and cross‑team collaboration skills.
• High organization and effective time management.
• Willingness to travel up to 30%.

Aufgaben

• Develop a Success Plan for each partner with clear milestones.
• Lead onboarding activities before go‑live with proactive communication.
• Monitor account health, drive adoption, and build loyalty.
• Collaborate with Product, Technology, Marketing, Sales, PD, and Support.
• Translate product usage into actionable insights and scalable processes.

Kenntnisse

Formative/Interim data usage

Customer success / relationship

Communication skills

Time management

Willingness to travel

EdTech familiarity

Salesforce familiarity

Microsoft 365 familiarity

Tools

Salesforce

Microsoft 365 (O365)

Jobbeschreibung

Pearson is seeking a Specialist, Customer Success to own a portfolio of midsize and large school district accounts within the PALS suite. You will drive adoption, value, and long‑term retention by building strong relationships and proactive risk management.

You will partner with cross‑functional teams to deliver a seamless customer journey, leveraging data to inform reviews and scale successful practices across Pearson’s educational portfolio.