Senior Customer Success Specialist — Adoption & Retention

Honeywell International Inc; Helena (MT); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Ins.

401(k) match

Paid Time Off and Holidays

Parental Leave

Job summary

Honeywell Technologies is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive lifecycle execution focused on adoption, satisfaction, and retention. You will engage proactively with customers and work cross-functionally to deliver value.

The role involves coaching and mentoring junior team members, maintaining CRM data, and adhering to CS processes. This position is salaried and on-site, with eligibility for an incentive plan.

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards.
• Serve as the primary point of contact for customer relationship management.
• Support preparation and delivery of Business Reviews and status updates.
• Monitor customer health, usage, and engagement indicators.
• Identify early signs of risk and take proactive action to support retention.
• Drive product adoption by sharing best practices and relevant use-case guidance.
• Support renewal readiness through consistent value delivery and customer engagement.
• Represent customer needs internally and coordinate with Support, Services, and Sales teams.
• Support renewal and expansion motions by identifying customer needs and opportunities.
• Ensure effective handoffs and follow-ups across the customer lifecycle.
• Provide guidance and day-to-day support to Customer Success Representatives or newer team members.

Skills

Customer communication

Relationship management

Multi-account management

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

Honeywell Technologies is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive lifecycle execution focused on adoption, satisfaction, and retention. You will engage proactively with customers and work cross-functionally to deliver value.

The role involves coaching and mentoring junior team members, maintaining CRM data, and adhering to CS processes. This position is salaried and on-site, with eligibility for an incentive plan.