Sr Customer Success Rep

Honeywell INC.; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Honeywell Technologies in Atlanta seeks a Senior Customer Success Representative to guide customers from purchase to productive use of our software offerings. You’ll monitor customer health, drive value realization, and collaborate with Sales to uncover upsell opportunities, while building strong, lasting partnerships.

As a product expert, you’ll translate business needs into concrete use cases and work with Product, Engineering, and Field teams to deliver recurring value and ensure high

Qualifications

• 1–2 years of account management experience in a software-oriented business.
• 2+ years in a customer-facing role, preferably SaaS.

Responsibilities

• Retain revenue and grow monthly recurring revenue by managing customer relationships.
• Develop onboarding, training, and adoption materials and share best practices across CSR teams.
• Understand product and communicate relevant features to customers based on their business needs.
• Collaborate with Product, Engineering, and Development to track enhancements, bugs, and usage trends.
• Own renewals and drive upsell/expansion alongside long-term contracts.
• Build value-based relationships and support QBRs/EBRs as defined in the sales process.

Skills

Account Management

Collaboration

Communication

Customer Success

Leadership

Relationships

Job description

Job Description

As a Senior Customer Success Representative, you will work to ensure a customer's journey from purchase to productivity is smooth and well managed. You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from Honeywell Software product suite.

The CSR demonstrates knowledge/competency in the HBS Software Product Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value.

The CSR will become a subject matter expert and will identify the right business use cases where future offerings can be applied and work with sales to capture these high-quality leads to influence upsell and cross sell of the product suite.

Ideal candidates should have experience with direct customer contact, technology consultation, up-selling/cross-selling, communicating with executives and process improvement.

The position reports to the Global Director of Customer Success for Honeywell Building Solutions organization and is part of a customer focused, self-managed team.

Responsibilities

• The Customer Success Representative (CSR) will support customer relationships to retain revenue and to grow the monthly recurring revenue.
• The CSR will assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSR Teams
• The CSR develop a deep understanding of the product and communicate with customers about the most relevant features/functionality for their specific business needs.
• The CSR will work closely with Product engineering and Development teams to identify and track enhancement requests, bugs, and usage trends and customer feedback - provide feedback on how the offering can better serve the customer. The CSR will work in a team centered environment to develop and constantly improve processes to engage customers and provide recurring value.
• The CSR will own key account renewals, always driving upsell and expansion together with long-term contract renewals for existing contracts
• The CSR will build value-based relationships with customers ensuring that they remain delighted with the product; help define and support QBRs (quarterly business reviews) and EBRs (Executive Business reviews) as needed/ defined in the sales process

Qualifications

YOU MUST HAVE

• 1-2 years of account management experience within a successful software-oriented business.
• 2+ years' experience in a customer-facing role; preferably at a SaaS company

WE VALUE

• Experience in Facility Management, HVAC systems or Building Management Systems
• Prior Customer Success Experience
• Proven track record of being a revenue driver, is proactive, success oriented, analytics focused and predictive
• Drive customer success while embedding in with the Honeywell field teams to build a cohesive and collaborative working engagement
• Salesforce, Jira, and marketing software knowledge is a plus
• Comfort with ambiguity and a bias to work with a team to "fill the organizational gaps" when they occur

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

For more information visit: https://benefits.honeywell.com/

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Job Posting Date: November 2, 2026

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person which is defined as, a U.S. citizen, U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

About Us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

Required Skills

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