Senior Customer Success Lead: Adoption & Renewals

Honeywell International Inc; Honolulu (HI); On-site; USD 100,000 - 140,000; Full time

Job summary

Honeywell International Inc. seeks a Lead Customer Success Representative to manage a portfolio of accounts, drive adoption, satisfaction, and retention across the customer lifecycle.

This individual contributor role operates with limited supervision and may mentor less-experienced team members. The role focuses on proactive customer engagement, execution discipline, and cross-functional collaboration with Support, Services, and Sales to ensure renewal and expansion opportunities.

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned accounts.
• Execute onboarding, adoption, and lifecycle engagement plans.
• Serve as primary point of contact for customer relationship management.
• Support preparation and delivery of Business Reviews and status updates.
• Monitor customer health, usage, and engagement indicators.
• Identify early signs of risk and take proactive action to support retention.
• Drive product adoption by sharing best practices and relevant use-case guidance.
• Support renewal readiness through consistent value delivery and customer engagement.
• Represent customer needs internally and coordinate with Support, Services, and Sales teams.
• Support renewal and expansion motions by identifying customer needs and opportunities.
• Ensure effective handoffs and follow-ups across the customer lifecycle.
• Provide guidance and day-to-day support to Customer Success Representatives or newer team members.

Skills

Communication

Relationship management

Independent work

Education

Bachelor’s degree or equivalent experience

Job description

Honeywell International Inc. seeks a Lead Customer Success Representative to manage a portfolio of accounts, drive adoption, satisfaction, and retention across the customer lifecycle.

This individual contributor role operates with limited supervision and may mentor less-experienced team members. The role focuses on proactive customer engagement, execution discipline, and cross-functional collaboration with Support, Services, and Sales to ensure renewal and expansion opportunities.