Senior Customer Success Lead - Adoption & Retention

Honeywell International Inc; Carson City (NV); On-site; USD 100,000 - 150,000; Full time

Job summary

Honeywell International Inc. in the United States seeks a Lead Customer Success Representative to manage a portfolio of customers, drive adoption, and ensure satisfaction and retention throughout the customer lifecycle.

This role operates with limited supervision and may mentor newer team members while coordinating with Support, Services, and Sales teams. The incumbent will maintain health indicators, support renewals, and ensure high-quality customer engagements.

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts.
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards.
• Serve as the primary point of contact for customer relationship management.
• Support renewal readiness through consistent value delivery and customer engagement.
• Represent customer needs internally and coordinate with Support, Services, and Sales teams.
• Support renewal and expansion motions by identifying customer needs and opportunities.
• Ensure effective handoffs and follow-ups across the customer lifecycle.
• Provide guidance and day-to-day support to Customer Success Representatives or newer team members.
• Share best practices and contribute to team knowledge and execution consistency.
• Maintain accurate customer records, activity tracking, and health status in CRM and Customer Success systems.

Skills

Customer Success

Account Management

Communication

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

Honeywell International Inc. in the United States seeks a Lead Customer Success Representative to manage a portfolio of customers, drive adoption, and ensure satisfaction and retention throughout the customer lifecycle.

This role operates with limited supervision and may mentor newer team members while coordinating with Support, Services, and Sales teams. The incumbent will maintain health indicators, support renewals, and ensure high-quality customer engagements.