Senior SaaS Customer Success & Growth Lead

Honeywell Technologies; Atlanta (GA); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) match

Flexible Spending Accounts

Health Savings Accounts

Employee Assistance Program (EAP)

Educational Assistance

Parental Leave

Paid Time Off

12 Paid Holidays

Descripción de la vacante

Honeywell Technologies seeks a Senior Customer Success Representative to ensure customers realize value from the software suite from purchase to productivity. You will monitor health, drive onboarding and adoption, and identify high-value use cases to advocate for future offerings.

The role focuses on renewals, upsell, and long-term contract growth, working with sales, product, and engineering to translate feedback into enhancements and a strong customer experience.

Formación

• 1-2 years of account management experience within a successful software-oriented business.
• 2+ years’ experience in a customer-facing role; preferably at a SaaS company.

Responsabilidades

• Support customer relationships to retain revenue and grow monthly recurring revenue.
• Assist in design and development of onboarding, training, adoption documentation and Best Practice Sharing.
• Develop deep product understanding and communicate relevant features to customers for their business needs.
• Collaborate with Product engineering and Development teams to track enhancement requests, bugs, usage trends and feedback.
• Own key account renewals and drive upsell and expansion with long-term contract renewals.
• Build value-based relationships and support QBRs and EBRs as defined in the sales process.

Conocimientos

Account management

Customer-facing

Upsell/cross-sell

Herramientas

Salesforce

Jira

Descripción del empleo

Honeywell Technologies seeks a Senior Customer Success Representative to ensure customers realize value from the software suite from purchase to productivity. You will monitor health, drive onboarding and adoption, and identify high-value use cases to advocate for future offerings.

The role focuses on renewals, upsell, and long-term contract growth, working with sales, product, and engineering to translate feedback into enhancements and a strong customer experience.