Senior SaaS Customer Success Strategist

Honeywell INC.; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Honeywell Technologies in Atlanta seeks a Senior Customer Success Representative to guide customers from purchase to productive use of our software offerings. You’ll monitor customer health, drive value realization, and collaborate with Sales to uncover upsell opportunities, while building strong, lasting partnerships.

As a product expert, you’ll translate business needs into concrete use cases and work with Product, Engineering, and Field teams to deliver recurring value and ensure high

Qualifications

• 1–2 years of account management experience in a software-oriented business.
• 2+ years in a customer-facing role, preferably SaaS.

Responsibilities

• Retain revenue and grow monthly recurring revenue by managing customer relationships.
• Develop onboarding, training, and adoption materials and share best practices across CSR teams.
• Understand product and communicate relevant features to customers based on their business needs.
• Collaborate with Product, Engineering, and Development to track enhancements, bugs, and usage trends.
• Own renewals and drive upsell/expansion alongside long-term contracts.
• Build value-based relationships and support QBRs/EBRs as defined in the sales process.

Skills

Account Management

Collaboration

Communication

Customer Success

Leadership

Relationships

Job description

Honeywell Technologies in Atlanta seeks a Senior Customer Success Representative to guide customers from purchase to productive use of our software offerings. You’ll monitor customer health, drive value realization, and collaborate with Sales to uncover upsell opportunities, while building strong, lasting partnerships.

As a product expert, you’ll translate business needs into concrete use cases and work with Product, Engineering, and Field teams to deliver recurring value and ensure high