Senior Customer Success Specialist

Honeywell International Inc; Topeka (KS); On-site; USD 100,000 - 150,000; Full time

Job summary

Honeywell International Inc is seeking a Lead Customer Success Representative to manage a portfolio of accounts and drive customer adoption, satisfaction, and retention across the lifecycle. You will serve as the primary contact, coordinating with Support, Services, and Sales to nurture renewal and expansion opportunities.

This senior individual contributor role emphasizes disciplined execution, CRM maintenance, and mentoring newer team members while operating with limited supervision.

Qualifications

• 4+ years of experience in Customer Success, Support, Services, or Account Management.
• Strong customer communication and relationship-management skills.
• Ability to manage multiple customer engagements independently.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Manage day-to-day Customer Success activities for assigned accounts.
• Execute onboarding, adoption, and lifecycle engagement plans.
• Serve as the primary point of contact for customer relationship management.
• Support renewal readiness through consistent value delivery and customer engagement.
• Maintain accurate customer records in CRM and related systems.
• Collaborate with Support, Services, and Sales teams to satisfy customer needs.

Skills

Customer communication

Relationship management

Multi-tasking

Education

Bachelor’s degree or equivalent experience

Tools

Customer Success tools

CRM systems

Customer health concepts

Job description

Honeywell International Inc is seeking a Lead Customer Success Representative to manage a portfolio of accounts and drive customer adoption, satisfaction, and retention across the lifecycle. You will serve as the primary contact, coordinating with Support, Services, and Sales to nurture renewal and expansion opportunities.

This senior individual contributor role emphasizes disciplined execution, CRM maintenance, and mentoring newer team members while operating with limited supervision.