Senior Customer Success Lead - Adoption & Retention

Honeywell International Inc; Montpelier (VT); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Paid Time Off

Parental Leave

Educational Assistance

Paid Holidays

Job summary

Honeywell International Inc is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent execution of CS activities across the lifecycle. This senior individual contributor role focuses on adoption, satisfaction, and retention through proactive engagement and disciplined CS practices.

The position operates with limited supervision, supports complex customer needs, and may mentor less-experienced CS team members.

Qualifications

• 4+ years of experience in Customer Success, Customer Support, Services, or Account Management roles
• Strong customer communication and relationship-management skills
• Ability to manage multiple customer engagements independently

Responsibilities

• Manage day-to-day Customer Success activities for assigned customer accounts
• Execute onboarding, adoption, and lifecycle engagement plans aligned with Customer Success standards
• Serve as the primary point of contact for customer relationship management
• Support renewal readiness through consistent value delivery and customer engagement
• Represent customer needs internally and coordinate with Support, Services, and Sales teams
• Provide guidance to newer team members and share best practices
• Maintain accurate customer records and adhere to CS processes and reporting

Skills

Customer Success

Account Management

Relationship Management

Communication

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

Honeywell International Inc is seeking a Lead Customer Success Representative to manage a portfolio of customers and drive consistent execution of CS activities across the lifecycle. This senior individual contributor role focuses on adoption, satisfaction, and retention through proactive engagement and disciplined CS practices.

The position operates with limited supervision, supports complex customer needs, and may mentor less-experienced CS team members.