Senior Customer Success & Order Specialist

Packaging Corporation; Salt Lake City (UT); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401k with match

Medical, dental & vision coverage

Job summary

Packaging Corporation of America (PCA) in Salt Lake City seeks a Senior Customer Service Representative to deliver superior service, manage orders, and resolve billing issues. This role requires coordinating with design, sales and production teams to meet customer needs and ensure accurate invoicing.

Ideal candidates have 5 years in customer service handling orders, plus proficiency with MS Word, Excel, and Outlook.

Qualifications

• Education equivalent to high school diploma required.
• Five years7 previous work experience in a customer service role with orders and strong relationships.
• Strong working knowledge of MS Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track orders through scheduling.
• Coordinate with internal departments to ensure on-time delivery and accurate invoicing.
• Communicate account activity to Sales Representatives and other teams.
• Provide link between customer and design, sales, and production teams to meet requirements.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Active listening

Education

High school diploma

Associates degree

Tools

Order entry system

Microsoft Word

Excel

Outlook

Job description

Packaging Corporation of America (PCA) in Salt Lake City seeks a Senior Customer Service Representative to deliver superior service, manage orders, and resolve billing issues. This role requires coordinating with design, sales and production teams to meet customer needs and ensure accurate invoicing.

Ideal candidates have 5 years in customer service handling orders, plus proficiency with MS Word, Excel, and Outlook.