Customer Service Specialist - Order Fulfillment & Coordination

Packaging Corporation; Woodway (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401k with company match

Health insurance

Life/AD&D/Disability

Job summary

Packaging Corporation of America (PCA) seeks a Customer Service Representative to provide superior service by handling inquiries on product availability, pricing, freight, and orders. You will monitor order status, resolve billing issues, and work with internal teams to ensure on-time delivery and accurate invoicing.

Your role emphasizes building strong customer relationships, coordinating with sales, design and production, and maintaining organized files while managing multiple requests in a

Qualifications

• High school diploma or equivalent.
• 2 years in customer service handling orders and building relationships.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track orders through scheduling.
• Coordinate with internal departments for order accuracy and invoicing.
• Inform Sales Representatives of relevant activity on accounts/orders.
• Coordinate requests for specs, availability, shipping, quotes, and samples.
• Act as a link between customers and design, sales, and production teams.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Teamwork

Problem solving

Education

High School Diploma

Associates degree

Tools

MS Word

MS Excel

MS Outlook

Job description

Packaging Corporation of America (PCA) seeks a Customer Service Representative to provide superior service by handling inquiries on product availability, pricing, freight, and orders. You will monitor order status, resolve billing issues, and work with internal teams to ensure on-time delivery and accurate invoicing.

Your role emphasizes building strong customer relationships, coordinating with sales, design and production, and maintaining organized files while managing multiple requests in a