Packaging Customer Service Specialist

Packaging Corporation; Harrisonburg (VA); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Three weeks paid vacation

Paid holidays

401k with company match

Medical, dental, and vision coverage

Life, AD&D, and disability insurance

Job summary

Packaging Corporation of America (PCA) is seeking a Customer Service Representative to deliver superior service by handling orders, answering pricing and freight questions, and resolving billing inquiries. You will coordinate with sales, production and logistics to ensure accurate and timely order processing.

The ideal candidate has at least two years in customer service, solid computer skills with Word, Excel and Outlook, and the ability to work in a fast-paced environment.

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Consult with various internal departments to ensure order completeness, on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts/orders to appropriate internal departments including ensuring Sales Representatives are informed of pertinent activity regarding individual accounts.
• Coordinate customer requests for product specifications, availability, shipping, quotations and estimates, samples.
• Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery dates, addressing order changes, and resolving complaints.
• Maintain organized customer files.
• Investigate and resolve customer complaints including billing issues and escalates to manager or appropriate internal departments when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just in time schedules; this includes taking physical inventory at month end.

Skills

Customer service

Communication

Active listening

Analytical skills

Organizational skills

Teamwork

Overtime flexibility

Education

High school diploma

Associates degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Packaging Corporation of America (PCA) is seeking a Customer Service Representative to deliver superior service by handling orders, answering pricing and freight questions, and resolving billing inquiries. You will coordinate with sales, production and logistics to ensure accurate and timely order processing.

The ideal candidate has at least two years in customer service, solid computer skills with Word, Excel and Outlook, and the ability to work in a fast-paced environment.