Senior Customer Service Lead – Strategic Accounts

Packaging Corporation of America; Los Angeles (CA); Hybrid; USD 59,000 - 89,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401(k) with employer matching

Bonus program

Life/AD&D/Disability insurance

Job summary

Packaging Corporation of America (PCA) in Los Angeles seeks a Senior Customer Service Representative to provide superior service, handle orders, resolve billing issues, and coordinate with design, sales and production teams to meet customer requirements.

The role emphasizes maintaining strong customer relationships, timely communications, and accurate invoicing while supporting inventory control and production scheduling. Strong MS Word/Excel/Outlook skills are required.

Qualifications

• Education equivalent to high school diploma.
• Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system.
• Strong working knowledge of computer systems including MS Word, Excel, and Outlook.
• Associates degree or college accounting coursework (preferred).
• Two (2) years’ previous work experience in the manufacturing sector, containerboard and corrugated packaging industry (preferred).
• Experience using an automated order entry system (preferred).

Responsibilities

• Receive, process, and track assigned orders through to scheduling.
• Coordinate with internal departments to ensure on-time delivery and accurate invoicing.
• Communicate order activity to Sales Representatives and other teams.
• Coordinate product specifications, availability, shipping, quotations and estimates.
• Serve as a link between customer and design, sales and production teams to meet requirements.
• Maintain organized customer files and resolve billing issues or complaints.

Skills

Customer service

Communication

Analytical skills

Organizational skills

Teamwork

Multitasking

Education

High school diploma

Associates degree or accounting coursework

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Packaging Corporation of America (PCA) in Los Angeles seeks a Senior Customer Service Representative to provide superior service, handle orders, resolve billing issues, and coordinate with design, sales and production teams to meet customer requirements.

The role emphasizes maintaining strong customer relationships, timely communications, and accurate invoicing while supporting inventory control and production scheduling. Strong MS Word/Excel/Outlook skills are required.