Senior Customer Success & Order Specialist

USA MOT Motion Industries, Inc.; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Paid holidays

Job summary

Motion Industries in Phoenix, AZ is seeking a Senior Customer Service Representative to respond to inquiries, quote products, and place orders, ensuring customer expectations are met.

You will build relationships, provide guidance to junior staff, and help optimize order processing and shipping methods to support branch operations.

Candidates should have strong communication, reliability, and product knowledge to deliver exceptional service.

Qualifications

• High school diploma or GED with five or more years of related experience.
• Excellent communication skills (written, verbal, listening).
• Reliable, organized with strong attention to detail.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via phone, fax, email, electronic methods, or in person.
• Influences gross profit through negotiating pricing within parameters.
• Builds customer relationships to drive repeat business and improvements.
• Prioritizes inventory and expedites backorders.
• Determines most cost-effective shipping methods for orders.
• Mentors less experienced Customer Service Representatives.

Education

High school diploma or GED with 5+ years related experience

Tools

CRM software

Job description

Motion Industries in Phoenix, AZ is seeking a Senior Customer Service Representative to respond to inquiries, quote products, and place orders, ensuring customer expectations are met.

You will build relationships, provide guidance to junior staff, and help optimize order processing and shipping methods to support branch operations.

Candidates should have strong communication, reliability, and product knowledge to deliver exceptional service.