Senior Customer Service & Order Solutions Specialist

Motion Industries; Tempe (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative in Tempe, AZ to respond to complex customer inquiries, place orders, and build strong customer relationships. You will provide guidance to junior staff and help optimize service levels while managing pricing within approved parameters.

Typically a high school diploma with five or more years of related experience is required, along with strong communication, negotiation, and computer skills.

Qualifications

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

Responsibilities

• Responds to complex customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.

Skills

Reliability

Organization

Attention to detail

Excellent communication

Time management

Excellent computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Senior Customer Service Representative in Tempe, AZ to respond to complex customer inquiries, place orders, and build strong customer relationships. You will provide guidance to junior staff and help optimize service levels while managing pricing within approved parameters.

Typically a high school diploma with five or more years of related experience is required, along with strong communication, negotiation, and computer skills.