Senior Customer Success Manager — Strategic Partnerships

BitSight

Boston, Northern (MA, KY)

Hybrid

USD 88,000 - 110,000

Full time

6 days ago

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Job summary

Bitsight is seeking a Senior Customer Success Manager, Strategic Partnerships to own post-sale success for a portfolio of strategic OEM and insurance customers, driving expansion and net revenue retention. You will engage with C-suite executives, align partner goals with Bitsight roadmaps, and collaborate with Sales, Product, and Engineering to enable integrations and scalable solutions.

The role requires strategic judgment, deep domain knowledge, and the ability to mentor a team while

Qualifications

Post-sales or customer success experience in SaaS or software partnerships.
Proven track record managing 80+ enterprise partner accounts with revenue impact.
Experience with OEMs, MSSP, ISV, or integration-driven customers preferred.
Strong C-suite relationship management and executive influence.

Responsibilities

Own post-sales success for strategic OEM and insurance customers with accountability for NRR and expansion.
Lead executive business reviews and strategic partnership planning with C-level stakeholders.
Develop and execute multi-year partner success strategies aligned to executive objectives and growth targets.
Coordinate with Sales on expansion opportunities and channel alignment; support annual revenue goals.
Mentor and develop other CSMs and account managers in strategic partnerships.