Strategic Customer Success Manager - Growth and Renewals

BitSight; Boston, Northern (MA, KY); Hybrid; USD 64,000 - 80,000; Full time

Benefits offered by this job

Bonus/Commission plan

Equity grant

Comprehensive benefits

Job summary

Bitsight is a cybersecurity risk management leader based in Boston, seeking a Customer Success Manager to own the full account lifecycle from post-sale through renewal and expansion. You will act as a trusted advisor to maximize value for 50 Tier 3-4 engagements per quarter or 200+ accounts, driving adoption, health, and revenue growth.

In this role, you will develop strategic plans, lead onboarding and maturity phases, and collaborate with sales to explore expansion opportunities, while

Qualifications

• 2-7 years of relevant work experience in customer success, account management, solutions consulting, or related B2B SaaS role.
• Deep familiarity with cybersecurity, risk management, or governance frameworks (NIST, ISO).
• Proven track record managing customer renewals, retention, and expansion outcomes; strong executive communication and presentation skills.

Responsibilities

• Manage complete account lifecycle, renewals, retention, and expansion outcomes for assigned customers.
• Develop and execute strategic account plans aligned to customer objectives, security maturity, and identified use cases.
• Lead onboarding, operationalization, adoption, and maturity phases; proactively engage customers to ensure value realization.
• Conduct outcome-based business reviews demonstrating how Bitsight intelligence directly impacts risk management and business goals.
• Build and maintain relationships with key stakeholders (security directors, CISOs, risk leads), understanding their strategic initiatives.
• Identify and develop expansion opportunities—new use cases, teams, product capabilities; partner with sales to advance conversations.
• Proactively manage account health, identifying risk indicators and intervening before churn risk escalates.
• Demonstrate advanced ability to identify and communicate upsell, cross-sell, and renewal likelihood in line with customer-defined goals.

Skills

Strategic thinking

Account management

Platform knowledge

Industry awareness

Communication

Data-driven execution

Education

Bachelor's degree or international equivalent

Advanced education or certifications (CTPRP, CISSP, PMP) a plus

Job description

Bitsight is a cybersecurity risk management leader based in Boston, seeking a Customer Success Manager to own the full account lifecycle from post-sale through renewal and expansion. You will act as a trusted advisor to maximize value for 50 Tier 3-4 engagements per quarter or 200+ accounts, driving adoption, health, and revenue growth.

In this role, you will develop strategic plans, lead onboarding and maturity phases, and collaborate with sales to explore expansion opportunities, while