Senior Cyber Risk CSM - Strategic Executive Advisor

Cacheflow; Boston (MA); On-site; USD 88,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

Flexible time off

401(k) plan with employer contribution

Life and disability insurance

Tuition reimbursement

Job summary

Bitsight is seeking a Senior Customer Success Manager to strategically lead high-value accounts and drive transformational outcomes for enterprise clients. You will mentor other CSMs, contribute to thought leadership, and influence cross-functional customer strategies with minimal supervision.

You will manage 40-60+ accounts or 250+ engagements, with a focus on mature customers and opportunities for ARR expansion, working from our US offices.

Qualifications

• 5-15 years in customer success, account management, solutions consulting, or enterprise roles.
• Expertise in cybersecurity and cyber risk management; trusted advisor on security strategy.
• Proven success managing large, complex, multi-stakeholder accounts through full lifecycle with ARR expansion.

Responsibilities

• Own strategic relationships and outcomes for high-value accounts.
• Design and execute multi-year strategic account plans.
• Conduct executive business reviews demonstrating business impact.
• Build and maintain C-suite relationships as a trusted cyber risk advisor.
• Drive thought leadership initiatives to elevate customer maturity.
• Identify and develop cross-functional expansion opportunities.
• Mentor junior CSMs on account strategy and relationships.
• Lead initiatives to improve CS processes and practice effectiveness.

Skills

Strategic thinking

Executive presence

Industry expertise

Thought leadership

Mentorship

Cross-functional influence

Education

CTPRP

CISSP

PMP

DASM

Job description

Bitsight is seeking a Senior Customer Success Manager to strategically lead high-value accounts and drive transformational outcomes for enterprise clients. You will mentor other CSMs, contribute to thought leadership, and influence cross-functional customer strategies with minimal supervision.

You will manage 40-60+ accounts or 250+ engagements, with a focus on mature customers and opportunities for ARR expansion, working from our US offices.