Senior Partnerships CSM — Strategic Alliances & Growth

BitSight Technologies; Boston (MA); Hybride; USD 88 000 - 110 000; Plein temps

Résumé du poste

Bitsight is seeking a Strategic Partnerships Customer Success Manager to own post-sale success for a portfolio of strategic accounts, including OEMs and insurers. You will drive adoption, expansion, and retention while acting as a trusted advisor to partner leadership.

The role emphasizes partner enablement, integration success, and scalable growth, with hybrid/remote options and some in-office requirements depending on location.

Qualifications

• Post-sales or customer success experience in SaaS or software partnerships.
• Proven track record managing large portfolios (80+ accounts) with revenue retention and expansion.
• Demonstrated ability to influence executive decision-making at the C-suite level.

Responsabilités

• Own post-sales success for strategic accounts and drive net revenue retention (NRR).
• Lead executive business reviews with partner C-suite and present adoption metrics and ROI.
• Shape partner strategy, mentor CS teams, and align with Sales and Product for integrations.
• Coordinate cross-functionally to ensure seamless integration and scalable partner programs.

Connaissances

Customer success

Executive engagement

Strategic account management

SaaS partnerships

Data-driven decisions

Outils

Gainsight

Salesforce

Pendo

Claude

Description du poste

Bitsight is seeking a Strategic Partnerships Customer Success Manager to own post-sale success for a portfolio of strategic accounts, including OEMs and insurers. You will drive adoption, expansion, and retention while acting as a trusted advisor to partner leadership.

The role emphasizes partner enablement, integration success, and scalable growth, with hybrid/remote options and some in-office requirements depending on location.