Senior Strategic Partnerships CSM — Hybrid/Remote

BitSight Technologies; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Bitsight is seeking a strategic Partnerships Customer Success Manager in the United States. You will own post‑sale success for a high‑value partner portfolio, leading executive engagements and driving adoption, retention, and expansion across OEM and insurance use cases.

You will shape partner strategies, mentor CS teams, and collaborate with cross‑functional leaders to align roadmaps, metrics, and growth plans. A hybrid/remote model is supported with in‑office time where needed.

Qualifications

• Post-sales or customer success experience in SaaS or software partnerships.
• Proven track record managing large portfolios (80+ accounts) with revenue retention and expansion.
• Experience supporting OEM, MSSP, ISV, platform, or integration‑driven customers; cybersecurity/insurance tech preferred.
• Demonstrated ability to influence executive decision‑making and manage C‑suite relationships.
• Experience developing scalable CS strategy and mentoring teams.

Responsibilities

• Own post‑sales success for a portfolio of the company's strategic and high‑revenue OEM, and insurance customers, with direct accountability for NRR improvement, expansion revenue targets, and retention of critical accounts.
• Serve as the primary executive point of contact and trusted strategic advisor to the partner C‑suite, executive leadership, product management, engineering, research and operations teams.
• Develop and execute comprehensive, multi‑year partner success strategies aligned to executive buyers business objectives, value realization metrics, competitive positioning, and growth targets.
• Own the qualification of expansion: identify, evangelize, structure, and partner with sales on high‑value expansion opportunities including driven by signals such as; usage, new modules, adjacent solutions, vertical expansion, and strategic initiatives.
• Lead executive business reviews and strategic partnership planning sessions, presenting adoption metrics, value realization, competitive benchmarking, roadmap alignment, and renewal/expansion readiness to C‑level executives.
• Ensure consistent, predictable revenue retention and growth within the strategic partnership portfolio; drive partner satisfaction and Net Promoter Score (NPS).
• Shape and evolve the customer success strategy and playbooks for strategic partnerships, establishing customer defined goals and maturity; best practices, frameworks, and scalable processes that other CSMs and teams can leverage.
• Mentor and develop CSMs and account management team members on strategic partnership management, executive engagement, and relationship dynamics.
• Serve as a voice of strategic partner customers within the organization; influence product roadmap, feature prioritization, business and technical strategy based on partner feedback and market positioning.
• Collaborate with the CRO, VP and Director of Customer Success to define KPIs, success metrics, and organizational priorities for the strategic partnerships segment.
• Contribute to cross‑functional strategy sessions on partner ecosystem development, GTM alignment, and long‑term partnership growth strategy.
• Align closely with Sales, Product Management, Engineering, Sales Engineering, Professional Services, and Support teams to ensure seamless integration and implementation of Bitsight capabilities into partner platforms and workflows.
• Advise partners on API‑based integrations, data feeds, platform configurations, and operational scalability requirements specific to their OEM, or insurance models.
• Develop best‑practice guidance on value goals, maturity, workflows, SLAs, success metrics, and competitive positioning tied to Bitsight‑powered offerings.
• Deliver partner‑focused training, enablement content, digital touchpoints and certification programs for partner teams and personas.
• Serve as a liaison between partners and Bitsight technical teams, advocating for needs, identifying gaps, managing expectations and contributing to product roadmap alignment.
• Conduct value discovery workshops to align capabilities with partner strategies, workflows, objectives, and models.
• Proactively monitor partner health signals, adoption milestones, NPS/CSAT, product usage trends, and time‑to‑value metrics to identify risk, drive adoption, and accelerate ROI.
• Guide partners through advanced product configuration, threat data operationalization, and integration decisions with their existing security infrastructure.
• Present adoption metrics, usage insights, and risk assessments to internal and external stakeholders, demonstrating platform effectiveness and value delivery.
• Identify expansion pathways across increased coverage, advanced modules, add‑ons, and cross‑sell opportunities within partner customer bases.
• Work with Sales to drive high renewal rates, expansion of ACV, and partnership customer business evolution.
• Lead risk mitigation strategies and renewal planning to ensure proactive engagement and strong expansion narratives.
• Contribute 10%+ of time to scalable CS processes and playbooks that support repeatable partner success and predictable revenue performance.
• Leverage operations tools (Claude, Gainsight, Salesforce, Pendo and related CS tooling) to deliver data‑driven, scalable partner engagement.
• Champion the partner's voice internally, advocating for their needs and identifying systemic improvements to support partner growth.

Job description

Bitsight is seeking a strategic Partnerships Customer Success Manager in the United States. You will own post‑sale success for a high‑value partner portfolio, leading executive engagements and driving adoption, retention, and expansion across OEM and insurance use cases.

You will shape partner strategies, mentor CS teams, and collaborate with cross‑functional leaders to align roadmaps, metrics, and growth plans. A hybrid/remote model is supported with in‑office time where needed.