Strategic Cyber Risk CSM — Renewals & Growth

Cacheflow; Boston (MA); On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Flexible time off

Tuition reimbursement

Life and disability insurance

Job summary

Bitsight is seeking a Customer Success Manager to own the full account lifecycle from post-sale through renewal and expansion. You will act as a trusted advisor, driving value realization and ensuring customers realize business outcomes from Bitsight's cybersecurity platform.

You will manage 50 Tier 3-4 engagements per quarter or 200+ accounts, develop strategic account plans, lead onboarding, adoption, and health monitoring, and partner with sales to expand opportunities.

Qualifications

• Bachelor's degree or international equivalent.
• Deep familiarity with cybersecurity, risk management, or governance frameworks.
• Proven track record managing renewals, retention, and expansion.
• Executive communication and presentation skills.

Responsibilities

• Manage complete account lifecycle, owning renewals and expansion outcomes.
• Develop and execute strategic account plans aligned to objectives and security maturity.
• Lead onboarding, adoption, and maturity phases; ensure value realization.
• Conduct outcome-based reviews showing how Bitsight impacts risk management and business goals.
• Build relationships with security directors, CISOs, risk leads and stakeholders.
• Identify expansion opportunities and partner with sales to advance conversations.
• Proactively manage account health and intervene before churn risk escalates.
• Communicate upsell and renewal likelihood aligned with customer goals.

Skills

Executive communication

Cybersecurity knowledge

Account management

Strategic thinking

Renewals & expansion

Education

Bachelor's degree

Job description

Bitsight is seeking a Customer Success Manager to own the full account lifecycle from post-sale through renewal and expansion. You will act as a trusted advisor, driving value realization and ensuring customers realize business outcomes from Bitsight's cybersecurity platform.

You will manage 50 Tier 3-4 engagements per quarter or 200+ accounts, develop strategic account plans, lead onboarding, adoption, and health monitoring, and partner with sales to expand opportunities.