Strategic Partnerships CSM — Executive Growth & NRR

BitSight; United States; Hybrid; USD 88,000 - 110,000; Full time

Benefits offered by this job

Bonus or commission plan

Equity grant

Medical, dental, and vision insurance

401(k) plan with company contribution

Tuition reimbursement

Paid parental leave

Flexible time off

Job summary

Bitsight is seeking a Strategic Partnerships Customer Success Manager to own post-sale success across a high-value partner portfolio, driving adoption, expansion, and retention. You will partner with OEMs and insurers, serving as a trusted executive advisor to partner leadership and cross-functional teams.

This role emphasizes partner enablement, integrations, and scalable data-driven success, with hybrid/remote work options and occasional travel to cover senior accounts.

Qualifications

• Post-sales or customer success experience in SaaS or software partnerships.
• Proven track record managing large enterprise portfolios with revenue retention and expansion responsibilities.
• Ability to engage with C-suite executives and partner senior leaders.

Responsibilities

• Own post-sales success for strategic OEM and insurance customers with revenue targets.
• Lead executive reviews, adoption metrics, and renewal/expansion planning.
• Develop multi-year partner success strategies aligned to business objectives.
• Mentor CSMs on strategic partnership management and executive engagement.

Skills

Executive relationships

Strategic account management

Solutions consulting

Program management

Cross-functional leadership

Tools

Gainsight

Salesforce

API integrations

Data analytics

Pendo

Job description

Bitsight is seeking a Strategic Partnerships Customer Success Manager to own post-sale success across a high-value partner portfolio, driving adoption, expansion, and retention. You will partner with OEMs and insurers, serving as a trusted executive advisor to partner leadership and cross-functional teams.

This role emphasizes partner enablement, integrations, and scalable data-driven success, with hybrid/remote work options and occasional travel to cover senior accounts.