Senior Customer Success Leader: Cyber Risk & Growth

BitSight; Boston (MA); Hybrid; USD 88,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

Flexible time off

401(k) with company contribution

Job summary

Bitsight, headquartered in Boston, MA, seeks a Senior Customer Success Manager to own strategic, high-value enterprise relationships and drive transformational outcomes in cyber risk management. You will serve as a trusted advisor to CISOs, CROs, and other executives, guiding multi-year plans and value realization.

Lead cross-functional teams, mentor junior CSMs, and influence company strategy while expanding critical relationships.

Qualifications

• 5–15 years of relevant work experience in customer success, account management, or related enterprise roles.
• Proven track record managing large, complex, multi-stakeholder accounts through full lifecycle; strong ARR expansion.
• Industry certifications (CTPRP, CISSP, PMP, DASM) are preferred; deep cyber risk management knowledge.

Responsibilities

• Own strategic relationships and outcomes for the most complex accounts.
• Design and execute multi-year strategic account plans.
• Conduct executive business reviews showing impact and differentiating value.
• Build and maintain C-suite relationships (CISOs, CROs, boards) and advise on cyber risk strategy.
• Mentor junior CS professionals and lead cross-functional initiatives to improve CS processes.

Skills

Strategic thinking

Executive presence

Cybersecurity knowledge

Customer relationships

Public speaking

Education

CISSP

PMP

CTPRP

DASM

Job description

Bitsight, headquartered in Boston, MA, seeks a Senior Customer Success Manager to own strategic, high-value enterprise relationships and drive transformational outcomes in cyber risk management. You will serve as a trusted advisor to CISOs, CROs, and other executives, guiding multi-year plans and value realization.

Lead cross-functional teams, mentor junior CSMs, and influence company strategy while expanding critical relationships.