Senior Customer Success Manager - Germany

Chainguard; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Chainguard is seeking a Customer Success Manager to lead post-sales engagements, onboarding, implementation, and adoption for enterprise customers. You will partner with Solutions Architects, Technical Support, Product, Engineering and Sales to ensure value realization and successful outcomes.

You will act as the customer advocate, drive adoption, and manage relationships across multiple stakeholder levels, including CISOs, while working toward renewals and expansions in a fast-growing

Qualifications

• 5+ years experience in enterprise, customer facing roles (CS, Professional Services, TAM or related)
• Experience collaborating with both technical and business teams
• Knowledge of Supply Chain Security or DevSecOps is a plus

Responsibilities

• Lead onboarding and adoption across customer engagements
• Collaborate with Solutions Architects, Technical Support, Product, Engineering and Sales
• Build relationships with customers from technicians to CISOs
• Drive renewal and expansion opportunities while minimizing churn

Skills

Customer success

Account management

Stakeholder management

Relationship building

Cross-functional collaboration

Job description

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital.

The role, in a nutshell:

As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value.

What you’ll do:

• Success Planning Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills - this role must align with many different internal teams, influence them to act toward customer needs.
• Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
• Product Expertise: Develop hands‑on technical knowledge of Chainguard and stay up‑to‑date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard.
• Training Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles.
• Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

What we're looking for:

5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.

Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOp