Strategic Customer Success Manager (AI-Driven)

Salesforce, Inc.; Atlanta (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers achieving significant ROI with Signature Plan. This role acts as an extension of the customer’s team, advising on both technical and business concerns and aligning initiatives with customer priorities and projects.

As an Individual Contributor, you will drive adoption of Sales and Service Cloud, monitor usage metrics, and build trusted advisor relationships with key stakeholders to maximize value and renewals.

Responsibilities

• Serve as the single point of accountability for delivery of Signature deliverables, overall customer experience, renewal and expansion.
• Coordinate all deliverables entitlements across the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features with customer teams and leadership.
• Develop and maintain relationships at executive levels within customer IT and business management.
• Conduct quarterly reviews to monitor usage, value realization, and opportunities for optimization.

Job description

Salesforce is seeking a Customer Success Manager (CSM) to ensure high-value customers achieving significant ROI with Signature Plan. This role acts as an extension of the customer’s team, advising on both technical and business concerns and aligning initiatives with customer priorities and projects.

As an Individual Contributor, you will drive adoption of Sales and Service Cloud, monitor usage metrics, and build trusted advisor relationships with key stakeholders to maximize value and renewals.