Senior Customer Success Manager, SaaS Growth (Remote)

Cervin; New York (NY); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Healthcare covering medical, dental and vision

Unlimited PTO with company-wide shutdowns

Competitive base salary and bonus

Job summary

Cervin is seeking a Customer Success team member to help clients maximize value from our AI-powered platform. This full-time position in our New York headquarters demands over 5 years of experience in Customer Success, preferably in B2B growth-stage startups. Responsibilities include onboarding customers, building relationships, and ensuring customer satisfaction. The role offers a competitive salary between $100K - $200K along with comprehensive healthcare benefits and unlimited PTO.

Qualifications

• 5+ years of experience in Customer Success, specifically at B2B growth-stage startups.
• Experience managing the full client lifecycle including renewals and upsells.
• Ability to contribute to team culture and business goals.

Responsibilities

• Build strong relationships with key stakeholders to ensure successful outcomes.
• Guide customers through onboarding and training processes.
• Organize webinars and events to foster community building among customers.
• Tailor solutions based on customer needs and challenges.
• Create strategic client relationship plans for long-term success.
• Promote methods leading to customer success.
• Analyze feedback to improve customer satisfaction.

Skills

Customer Success

B2B experience

Team collaboration

Fast-paced learner

Job description

Cervin is seeking a Customer Success team member to help clients maximize value from our AI-powered platform. This full-time position in our New York headquarters demands over 5 years of experience in Customer Success, preferably in B2B growth-stage startups. Responsibilities include onboarding customers, building relationships, and ensuring customer satisfaction. The role offers a competitive salary between $100K - $200K along with comprehensive healthcare benefits and unlimited PTO.