Head of Customer Success for Housing AI

EliseAI; New York (NY); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Equity in the company

100% covered medical, dental, and vision premiums

Fully paid parental leave

401k benefits

Unlimited vacation and paid holidays

Job summary

A fast-paced AI-driven company in New York seeks a Customer Success Manager to lead a high-performing team and ensure client satisfaction. The role involves engaging with stakeholders, driving customer outcomes, and building strategies to mitigate churn. Applicants should have 3+ years of experience in a high-growth SaaS environment and excellent communication skills. The position offers a competitive salary between $170,000 and $190,000, equity, and comprehensive benefits, including unlimited vacation.

Qualifications

• 3+ years experience managing a customer success team at a B2B SaaS startup.
• Experience building customer success organization in a high-growth environment.
• Ability to communicate constructive feedback effectively.

Responsibilities

• Lead and develop a high-performing team of Customer Success Managers.
• Ensure customer outcomes across onboarding, adoption, and retention.
• Drive measurable customer impact and articulate ROI to clients.
• Build scalable playbooks to mitigate churn risk.

Skills

Communication skills

Risk management

Cross-functional relationship navigation

Customer-facing skills

Ownership

Job description

A fast-paced AI-driven company in New York seeks a Customer Success Manager to lead a high-performing team and ensure client satisfaction. The role involves engaging with stakeholders, driving customer outcomes, and building strategies to mitigate churn. Applicants should have 3+ years of experience in a high-growth SaaS environment and excellent communication skills. The position offers a competitive salary between $170,000 and $190,000, equity, and comprehensive benefits, including unlimited vacation.