Mid-Market CSM, Onsite NYC – Equity & Growth

Magnitude Consulting; New York (NY); Presencial; USD 80.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity participation

Opportunity to make a meaningful impact in a fast-scaling company

Descripción de la vacante

A high-growth AI SaaS company is seeking a Customer Success Manager for their NYC office. This mid-market role focuses on owning relationships throughout the customer lifecycle, ensuring successful product adoption and renewals. Candidates should have 3–6 years of experience in Customer Success within a B2B SaaS environment, strong communication skills, and a detail-oriented mindset. The position offers a base salary range of $80,000 to $120,000 along with equity participation.

Formación

• 3–6 years of experience in Customer Success or Account Management in B2B SaaS.
• Demonstrated experience owning renewals and achieving customer outcomes.
• Strong indicators of intellectual rigor and learning ability.

Responsabilidades

• Own customer relationships from implementation handoff through renewal.
• Coordinate cross-functional collaboration to deliver a seamless experience.
• Act as the voice of the customer, sharing insights and feedback.

Conocimientos

Customer Success

Account Management

B2B SaaS experience

Stakeholder management

Communication skills

Detail-oriented

Descripción del empleo

A high-growth AI SaaS company is seeking a Customer Success Manager for their NYC office. This mid-market role focuses on owning relationships throughout the customer lifecycle, ensuring successful product adoption and renewals. Candidates should have 3–6 years of experience in Customer Success within a B2B SaaS environment, strong communication skills, and a detail-oriented mindset. The position offers a base salary range of $80,000 to $120,000 along with equity participation.