Mid-Market CSM, Onsite NYC – Equity & Growth

Magnitude Consulting; New York (NY); Sur place; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Equity participation

Opportunity to make a meaningful impact in a fast-scaling company

Résumé du poste

A high-growth AI SaaS company is seeking a Customer Success Manager for their NYC office. This mid-market role focuses on owning relationships throughout the customer lifecycle, ensuring successful product adoption and renewals. Candidates should have 3–6 years of experience in Customer Success within a B2B SaaS environment, strong communication skills, and a detail-oriented mindset. The position offers a base salary range of $80,000 to $120,000 along with equity participation.

Qualifications

• 3–6 years of experience in Customer Success or Account Management in B2B SaaS.
• Demonstrated experience owning renewals and achieving customer outcomes.
• Strong indicators of intellectual rigor and learning ability.

Responsabilités

• Own customer relationships from implementation handoff through renewal.
• Coordinate cross-functional collaboration to deliver a seamless experience.
• Act as the voice of the customer, sharing insights and feedback.

Connaissances

Customer Success

Account Management

B2B SaaS experience

Stakeholder management

Communication skills

Detail-oriented

Description du poste

A high-growth AI SaaS company is seeking a Customer Success Manager for their NYC office. This mid-market role focuses on owning relationships throughout the customer lifecycle, ensuring successful product adoption and renewals. Candidates should have 3–6 years of experience in Customer Success within a B2B SaaS environment, strong communication skills, and a detail-oriented mindset. The position offers a base salary range of $80,000 to $120,000 along with equity participation.