Senior Customer Success Manager - Remote Growth & Adoption

Promapp; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Global Gratitude and Recharge Days

Flexible, paid time off

Employee wellness programs

Paid parental leave

Invention/patenting assistance

Paid volunteer time opportunities

Job summary

A leading tech company is seeking a Senior Customer Success Manager to drive product adoption and retention in the U.S. and European markets. Successful candidates will have 5-8 years of experience in customer success roles, preferably in SaaS environments. This position supports customers through effective onboarding, relationship management, and strategic insights. The role features a hybrid working model, enhancing collaboration and community building, and offers various employee wellness programs and flexible time-off policies.

Qualifications

• 5-8 years of experience in Customer Success, ideally in SaaS or technology environments.
• Experience with Salesforce is required.
• Ability to build trusted relationships and develop account success plans.

Responsibilities

• Drive product adoption, value realization, and retention across customer portfolio.
• Create and lead customer onboarding and training for complex accounts.
• Support renewal strategy with data-driven insights on product usage.
• Track customer health and proactively manage relationships.

Skills

Customer Success

Account Management

Data Analysis

Relationship Building

Salesforce

Education

Bachelor’s degree in related field

Tools

Customer Success Management platform

Job description

A leading tech company is seeking a Senior Customer Success Manager to drive product adoption and retention in the U.S. and European markets. Successful candidates will have 5-8 years of experience in customer success roles, preferably in SaaS environments. This position supports customers through effective onboarding, relationship management, and strategic insights. The role features a hybrid working model, enhancing collaboration and community building, and offers various employee wellness programs and flexible time-off policies.