Senior Customer Success Manager | Remote Growth & Strategy

Trapp Technology; Phoenix (AZ); Hybrid; USD 54,000 - 66,000; Full time

Job summary

Trapp Technology is seeking a Customer Success Manager (Management) to lead strategic relationships with customers, including ArmorPoint. This role serves as the primary contact for assigned accounts, driving client satisfaction, renewals, and growth across remote and Phoenix-based collaboration.

As a liaison between clients and internal teams, you will translate needs into actionable plans, monitor outcomes, and ensure governance over contracted services.

Qualifications

• 2+ years in the Computer Industry in a hands-on technical position.
• 4+ years in customer service.
• 1+ years in a leadership role (preferred).
• Self-motivated in a fast-paced, technically advanced environment.
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Builds and maintains strong relationships with assigned client accounts.
• Understands client objectives and collaborates to meet needs.
• Develops account plans with team stakeholders to achieve goals.
• Identifies opportunities for account growth and upsells services.
• Keeps clients updated on project status and performance metrics.

Skills

Customer service

Interpersonal skills

Active listening

Communication

Organization

Time management

Leadership

Problem solving

Education

High School Diploma or GED

Tools

Support tools

Job description

Trapp Technology is seeking a Customer Success Manager (Management) to lead strategic relationships with customers, including ArmorPoint. This role serves as the primary contact for assigned accounts, driving client satisfaction, renewals, and growth across remote and Phoenix-based collaboration.

As a liaison between clients and internal teams, you will translate needs into actionable plans, monitor outcomes, and ensure governance over contracted services.