Senior Tech Success Lead — Remote, Growth & Strategy

STN, Inc.; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health Coverage – Medical, Dental &amp

401(k) Plan

Unlimited PTO

Holidays Paid

Cell Phone Allowance

Collaborative culture

Job summary

STN, Inc. is seeking a Senior Technical Success Manager to own the operational, technical, and lifecycle success of assigned managed-services customers.

You will serve as the primary relationship point between customers and STN’s Service Desk and Operations, Engineering, PMO, Sales, Procurement, Finance, and leadership teams. The role requires understanding customer environments, renewals, asset lifecycles, and contract obligations, with non-commissioned responsibilities and collaboration across

Qualifications

• Four+ years in MSP/IT service delivery or customer-facing tech role.
• Experience coordinating technical projects, upgrades, or initiatives.
• Strong written communication and meeting-facilitation skills.

Responsibilities

• Serve as primary operational contact for assigned managed-services customers.
• Coordinate weekly, monthly, and quarterly customer meetings; prepare agendas.
• Monitor tickets, escalations, and service performance; ensure timely updates.

Skills

Customer relationships

Escalation management

Meeting facilitation

Documentation

Cross-functional collaboration

Executive communication

PSA/CRM usage

ITIL/industry certs

Tools

Jira & Confluence

Salesforce

NetSuite

Job description

STN, Inc. is seeking a Senior Technical Success Manager to own the operational, technical, and lifecycle success of assigned managed-services customers.

You will serve as the primary relationship point between customers and STN’s Service Desk and Operations, Engineering, PMO, Sales, Procurement, Finance, and leadership teams. The role requires understanding customer environments, renewals, asset lifecycles, and contract obligations, with non-commissioned responsibilities and collaboration across