Remote Technical Account Manager — Cybersecurity Success

Trapp Technology; Oregon, Phoenix (WI, AZ); Hybrid; USD 68,000 - 83,000; Full time

Job summary

Trapp Technology is seeking an experienced ArmorPoint Technical Account Manager (TAM) to act as the primary technical liaison for assigned accounts. You will drive product adoption, ensure client satisfaction, and identify opportunities for expansion across ArmorPoint services.

You'll lead technical reviews, deliver demonstrations, and collaborate with Operations, Product, and Engineering to maximize ROI while maintaining CSAT and strong relationships with executives.

Qualifications

• Minimum 3 years in a client-facing technical security role.
• Minimum 2 years hands-on with SIEM and EDR.
• Minimum 2 years supporting SOC operations.
• Must have technical experience/knowledge in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/Mac.

Responsibilities

• Build relationships with client portfolio and advise on ArmorPoint solutions.
• Serve as primary technical liaison between clients and ArmorPoint teams.
• Lead technical health assessments and present ROI demonstrations.
• Conduct technical trainings and enablement for channel partners.
• Develop and maintain technical documentation and runbooks.
• Monitor client environments to identify threats and optimization opportunities.
• Identify upsell/cross-sell opportunities and support account growth.

Skills

Client-facing communication

SOC operations experience

Security concepts understanding

Cross-team collaboration

Executive communication

Education

High School Diploma or GED

Tools

SIEM

EDR

Job description

Trapp Technology is seeking an experienced ArmorPoint Technical Account Manager (TAM) to act as the primary technical liaison for assigned accounts. You will drive product adoption, ensure client satisfaction, and identify opportunities for expansion across ArmorPoint services.

You'll lead technical reviews, deliver demonstrations, and collaborate with Operations, Product, and Engineering to maximize ROI while maintaining CSAT and strong relationships with executives.