Remote Customer Success Manager — Senior Living Growth

Procare HR; Minnetonka (MN); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health insurance

FSA/HSA

Dental insurance

Life insurance

Disability insurance

401K

Paid time off

Vision/AD&D/Voluntary benefits

Job summary

Procare HR, in a fully remote role for Go Icon, seeks a Customer Success Manager to own post-implementation relationships across an assigned portfolio. You will serve as trusted advisor, drive product adoption, coordinate with cross-functional teams, and help customers achieve their goals.

This role emphasizes proactive account health monitoring, renewals support, and long-term growth. Remote position with 20% travel; strong communication skills, 3+ years in customer success, and experience with

Qualifications

• 3+ years in customer success or similar role.
• Strong relationship-building and communication skills.
• Ability to manage multiple accounts, priorities and deadlines.
• Experience conveying complex workflows in clear terms.

Responsibilities

• Build and maintain strong relationships with customers, serving as trusted advisor and primary contact.
• Drive product adoption and customer success with strategic guidance, training, and best practices.
• Monitor account health, identify risks and growth opportunities, and plan to improve engagement and retention.
• Collaborate with cross-functional teams to resolve issues, support renewals, and ensure a seamless customer experience.
• Collect and communicate customer feedback to improve products and services.
• Maintain accurate customer records and contribute to process improvement in CS programs.

Skills

Relationship-building

Communication

Account management

Remote work

Tools

CRM systems

Customer success platforms

Project management tools

Job description

Procare HR, in a fully remote role for Go Icon, seeks a Customer Success Manager to own post-implementation relationships across an assigned portfolio. You will serve as trusted advisor, drive product adoption, coordinate with cross-functional teams, and help customers achieve their goals.

This role emphasizes proactive account health monitoring, renewals support, and long-term growth. Remote position with 20% travel; strong communication skills, 3+ years in customer success, and experience with