Senior Customer Success Manager, Global SaaS & HR Tech

RemotePass; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Job summary

RemotePass is seeking a Senior Customer Success Manager to build lasting US and Americas customer relationships. You will guide onboarding, manage accounts end-to-end, and drive retention and growth while collaborating with Sales, Operations, Product, and Engineering to deliver exceptional value.

Ideal candidates have 5+ years in Customer Success or Account Management in SaaS or HR/payroll platforms, with strong analytical and communication skills, and the ability to work US EST hours from

Qualifications

• 5+ years of experience in Customer Success, Account Management, or related role, ideally in EOR, HR-Tech, Payroll, or Global Employment platforms.
• Proven ability to own full client lifecycle from onboarding to renewal and expansion.
• Excellent interpersonal and communication skills.

Responsibilities

• Seamless Onboarding: guide new customers through onboarding for quick adoption.
• Strategic Relationship Management: build and nurture key stakeholder relationships.
• Customer Advocacy: serve as primary contact, address inquiries and resolve issues.
• Proactive Account Management: monitor health and identify opportunities for growth.
• Insight-Driven Feedback: collect customer feedback to inform product development.
• Retention and Growth Leadership: drive loyalty and upsell/cross-sell opportunities.
• Cross-department Collaboration: work with Sales, Operations, Product, and Engineering to enhance the customer experience.
• Value Optimization: ensure customers realize full value of RemotePass services.

Skills

Customer Success

Account Management

SaaS

Relationship Building

Data Analysis

Cross-functional Collaboration

Multitasking

Tools

CRM software

Analytics tools

Job description

RemotePass is seeking a Senior Customer Success Manager to build lasting US and Americas customer relationships. You will guide onboarding, manage accounts end-to-end, and drive retention and growth while collaborating with Sales, Operations, Product, and Engineering to deliver exceptional value.

Ideal candidates have 5+ years in Customer Success or Account Management in SaaS or HR/payroll platforms, with strong analytical and communication skills, and the ability to work US EST hours from